Refund policy

Right of revocation

(1) Consumers have a statutory right of withdrawal when concluding a distance selling transaction, which we inform about in accordance with the statutory model below. In paragraph (2) you will find the statutory model withdrawal form. In the case of purchase of a gift card, this is considered "goods", whereby there is no obligation to return the goods and bear the costs. In case of revocation, the gift card will be deactivated against repayment of the purchase price, so that it can no longer be redeemed.

CANCELLATION POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Healyan GmbH, Liebensteiner Straße 125, 36456 Barchfeld-Immelborn, info@healyan.com, +49 (0)176 44706633) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. The above three paragraphs on return, bearing of costs and compensation for loss of value do not apply to the purchase of a gift card. This will be deactivated in the event of revocation against repayment of the purchase price.

(2) We inform about the model withdrawal form according to the legal regulation as follows:

Model revocation form

(If you wish to revoke the contract, please fill out and return this form).

  • To: Healyan GmbH, Liebensteiner Straße 125, 36456 Barchfeld-Immelborn, info@healyan.com
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of paper communication)
  • Date _______

    (*) delete as applicable